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Design-Driven Innovation in the Public Service

Public sector agencies play an important role in providing critical services to citizens in Singapore, and design thinking can have an impact on designing services that better meet the needs of citizens.

As part of the 5th Singapore-Thailand Leadership Development Programme (LDP), Karin was invited to share her expertise on how design could be used as a strategic tool to help organisations foster innovation and create compelling customer experiences. Based on Chemistry’s extensive work with public sector agencies in Singapore, civil servants in Singapore and Thailand also learnt about how design thinking had been applied to catalyse innovation in the public sector.


The LDP is organised by Civil Service College and the Thailand Office of Civil Service Commission, and is a biennial exchange programme for civil servants between Assistant Director and Deputy Director levels, in Singapore and Thailand.